Our Pledge | Auto Body Repair | Lynn, MA

Serving Saugus, Lynn, and the surrounding areas

Quality is remembered long after price is forgotten

Saugus Auto-Craft Inc. | Auto Body Repair | Lynn, MA
auto repair

The Saugus Auto-Craft Inc. Pledge to You

Providing You Superb Customer Service for Over 38 Years

  • If an agreement cannot be reached between your insurance company and the repair shop, your policy has an "Appraisal Clause", whereby an independent appraiser can be called in to help resolve the matter.

  • You are not required by law to get more than one estimate.

  • You may have the shop of your choice make the repairs. You are not required to use a shop selected by a claims adjuster. However, you are required by your policy to allow your insurance company a reasonable amount of time to inspect the damages prior to repairing them.

  • Only you, the owner, can authorize repairs on your vehicle.

  • Repair estimates will vary. A lower estimate may not include necessary things such as front or rear wheel alignments, re-aiming your headlamps, etc. It's your car, make sure it's repaired to your satisfaction.

  • The vehicle is being repaired for YOU, the owner. You will be required to pay for the repairs upon completion. To avoid delays, it will be up to you to secure payment from your insurance company along with any necessary endorsements from lien-holders.

”Excellent work. It was a big job, and the vehicle looks like new. Great guys, great service!"

- Lester Godfrey, via Facebook

 

 

 

Contact us today for more information

781-586-8781

Your insurance company wants your vehicle properly repaired, and wants you to be completely satisfied with their claim service. You have specific rights and obligations that you should be aware of. Review your policy. Understand your rights.